References

Hoovers: D&B Company. (2015). Department stores REPORT SUMMARY. Recovered February 3th from http://www.hoovers.com/industry-facts.department-stores.1529.html

Lynn Shostack, G. (1982). How to design a service. European Journal of Marketing, 16(1), 49-63.



S.A. (2015). The Advantages and Disadvantages of Departmental Store. Recovered February 3th from http://www.publishyourarticles.net/knowledge-hub/business-studies/what-are-the-advantages-and-disadvantages-of-departmental-store.html

Sánchez, A. (2014). Coppel gana mercado en México y Grupo Sanborns reconoce pérdida. Recovered February 3rd from http://www.elfinanciero.com.mx/empresas/coppel-gana-mercado-en-mexico-y-grupo-sanborns-reconoce-perdida.html