1. View each report as a customer would see it

2. An action report is going to be created

3. Create a project-context e-mail

4. Create Macros to pull details such as shop drawing, payment, etc.

5. Projects that are dealing with eBay or Etsy will be handled directly by Asa

6. we will have a CSR training meeting on Wednesday, January 13th

7.We will transition to project meetings from 10-11 and wall meetings once a week on Wednesdays

Takeaways from the meeting