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Claims Advocacy
Ironwood’s Claims Advocates help employees successfully navigate the complicated healthcare and health insurance systems… saving you time and money!
When you partner with Ironwood, employees are assigned a Personal Claims Advocate and can access their claims advocate via phone or email.
How our Personal Claims Advocates work with members:
• Research a member’s outstanding out-of-pocket responsibilities and
resolve errors with providers and/or health plans
• Resolve eligibility problems, and benefit and claim denials
• Review questionable bills to identify duplicate or erroneous charges
• Resolve questions about whether services are condition-specific or
related to preventive care
• Coordinate benefits between dental, medical and other healthcare
providers
• Provide payers with additional information required to correctly pay a
claim or apply a benefit
• Resolve coordination of benefits disputes between multiple carriers
• Identify and resolve errors in the application of deductibles and
co-payments
• Provide the correct member insurance information to providers