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Contexto:

Orientación

Modelo:

Boston C.G:

T A B L E O F C O N T E N T S

Mckinsey:

Contexto historico

Orientación al mercado: Narver & Slater

Modelo de los 4 factores fundamentales de la satisfacción del cliente

Boston consulting group

Matriz de Mckinsey

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masaya

By Daniela Hernandez

masaya hostal