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WHY IS CHANGE MANAGEMENT IMPORTANT?
- Bottom line drivers
- 60% of costs associated with people
HOW WELL DO COMPANIES MANAGE CHANGE?
- <10% institutionalize CM
- Basic way (training)
- 66% meet at least 1 objective
- Mckinsey (6% successful/ 32% mostly successful)
- Anxiety/ confusion/ frustration/ fatigue/ resistance
- ! x 2 in unsuccessful project (comp. successful)
- 90%/ 97% (PLC) of managers impacted by change?