Making Complaints

The first thing you should do is go back to the shop where you purchased the item or service and tell someone who has authority (like the manager) the complaint and how you would like that complaint to be resolved. Be sure you have your receipt and don't give it to anyone.

If you are still not happy then you can write a letter of complaint to the manager. Always keep a copy of the letter for reference.

If your complaint still has not been resolved by this stage you should write to the national consumer agency. If you give the agency a full account of all your efforts, including the people you have spoke to about the issue, copies of relevant receipts and all letters sent and received.

Lastly, if this complaint still isn't resolved, apply to the Small Claims Court who can then resolve your disputes.