Basics, Notes&Docs, Project Info, Tract Info, LO Hotline, LO DB, Searches, SSRS, GIS copy

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Exercise 1: Create 3 new Landowner Hotline tickets

LO Hotline, Agent Task Dashboard

-Include your Phone # for all tickets

-The first ticket should be that a landowner requested his/her lawn to be mowed

-The second ticket should capture the landowner’s follow-up call regarding the lawn mowing

-The third ticket should be about the landowner calling to say that whoever mowed ran over the landowner’s poodle

Exercise 2: Add the second ticket (follow-up call) as a note to the first ticket (request for mowing)

Exercise 3: Link the third ticket (ran over poodle) to the first ticket (request for mowing)

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Basics, Notes&Docs, Project Info, Tract Info, LO Hotline, LO DB, Searches, SSRS, GIS copy

NiSource Training Week of 6/30

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