Claims Advocacy

Ironwood’s Care Advocates help employees successfully navigate the complicated healthcare and health insurance systems… saving you time and money!

When you partner with Ironwood, employees are assigned dedicated Care Advocates and have access to them via phone or email.

How our Personal Care Advocates work with members:

• Research a member’s outstanding out-of-pocket responsibilities and

resolve errors with providers and/or health plans

• Resolve eligibility problems, and benefit and claim denials

• Review questionable bills to identify duplicate or erroneous charges

• Resolve questions about whether services are condition-specific or

related to preventive care

• Coordinate benefits between dental, medical and other healthcare

providers

• Provide payers with additional information required to correctly pay a

claim or apply a benefit

• Resolve coordination of benefits disputes between multiple carriers

• Identify and resolve errors in the application of deductibles and

co-payments

• Provide the correct member insurance information to providers