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Identify the potential problems before making the call. Remember to write notes so you know what you are going to say!

HR Telephone

Roleplays 2

HRM

Employee

Management

Candidate (Job)

Who…

Why…

Call 2: Success!

What key phrases/ vocabulary will you need to communicate successfully?

Arrange

Change

Follow-up

Call in (convoquer)

others?

How…

No-answer

Leave a message

cut-off/ sound problems

hang up

others?

Call 1: Problems encountered…

- Prepare to present role play to class


- Class will guess the problem and summarise what you were trying to do



Task

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M1 RH Anglais Thématique

By James Martin