What is Help Desk?

Help Desk is a student-run Genius Bar located at Burlington High School in Massachusetts. We provide first-level tech support for the students, teachers, staff and administration in our 1:1 iPad learning community.

Hours of operation

WHAT WE'RE ABOUT

Help Desk is open periods 1, 3, 4, & 7

Our Purpose

Innovate

Problem solve

Help Desk students are always looking for ways to integrate technology into the classroom in a meaningful and engaging way.

When it comes to problem solving, Help Desk students will go the extra mile to assist their peers and teachers. Through research & critical thinking, we'll find a solution to most problems.

Learning Goals

Help Desk students contribute to the creation of a 1:1 iPad environment. Students research apps and web tools that help all students to become content creators.

Help work with each other to bring the best customer service to all members of the BHS community.

Create

Collaborate

What is Help Desk?

BHS Help Desk students serve as first level tech support for the teachers and students of Burlington High School. Help Desk students are leaders who are willing to troubleshoot any tech problem with any device. Whether it's a MAC, PC, iPad, Chromebook, iPhone, or Android device, a Help Desk student will work with "customers" to resolve their issues. Additionally, we will brainstorm with teachers and students innovative ways to teach and learn with the iPad.

It's about moving forward

PAST

PRESENT

FUTURE

The days of investing in expensive computer labs are over. Now the focus is on providing students and teachers with mobile devices so learning can occur anytime, anywhere.

BHS is finishing it's third year of our 1:1 iPad initiative. We continue to find innovative ways to use technology for communication, differentiated instruction, and assessment

Moving forward, Help Desk will continue to find ways to bring cutting-edge technology into the classroom. Through exploring & experimenting, we will continue to find ways to innovate.

2013-2104 Year in Review

BHS Help Desk- Top Pages & Posts of 2014

The Great Device Debate

The 2013-2014 school year has been a huge success for the BHS Help Desk program. Students have continued to solve problems for their peers and teachers, however this year students have taken on a more prominent leadership role at BHS. Students have had the opportunity to deliver classroom presentations demonstrating the use of various apps and web-based tools. Students have also had the opportunity to serve as hosts of a Google Hangout Live on Air show which allowed them to meet other teachers, students, and professionals committed to the effective use of educational technology. Click on the links listed on the left for direct access to some of our top pages and posts.

Students: Get Ready To Be Googled

Google Classroom: A Sneak Peak

Better Safe Than Sorry: How to Backup Your iPad Before You Upgrade to iOS 7

Parent Resources

Meet The Staff

Help Live Episode 14- 1:1 Up Close and Personal

Help Desk Live, Season 1 featured 14 episodes. Topics ranged from augmented reality, to Google Glass, to using social media to create a positive digital footprint. The highlight of the season was a conversation with Burlington middle school and elementary school teachers. This episode underscored the power of technology in a 1:1 setting. Burlington teachers agreed that strategic risk-taking, combined with an open and positive mindset towards integrating technology in the classroom, can truly transform teaching and learning.