Neuroventas para Call Centers - Screen 47 on FlowVella - Presentation Software for Mac iPad and iPhone

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Preguntas clave

- Qué debe suceder para...
- Qué debería ocurrir para...
- Qué tendría que cambiar para...
- Qué le hace falta para que le encante
- Específicamente qué le impide hacer la reserva

- Le voy a dar mas datos y verá que cambia de opinión
- Si la persona discute sobre precios, quejas, comentarios: guardar silencio hasta que se desahogue, no darle gasolina a la discusion tratando de calmarlo.
Diga que en su lugar se sentiría así, pregúntele que le gustaría escuchar o que usted hiciera para cambiar esa posición.

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Neuroventas para Call Centers

By In Emocional

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