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*welcome guest to Aveda thank them for coming in
*ask the guest what services they have had and are having done today, new guests give a brief orientation of the institution
*ask the desired results and compliment them on current style, be open to suggestions
*tell them what you would like to change
*ask open ended questions
*perform stress relieving ritual
*shampoo and condition
*create strategy for the service
*stress relieving hand ritual
*educate on styling system lesson on how to achieve the look
*complete purescription
*esscort guest to the store assist guest on finding products
*prebook, thank for visiting today
Connect/discover needs/provide solutions/confirm
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