Sign up for FlowVella
Sign up with FacebookAlready have an account? Sign in now
By registering you are agreeing to our
Terms of Service
Loading Flow
Downloading Image /
Downloading Image /
Intro 01. The Service Wheel: Connect, discover needs, provide solutions, confirm
1. Connect
-Greet guest in warm, friendly way
-Introduce yourself
-Offer Aveda Comforting Tea or water
-Escort guest to styling station or treatment room
2. Discover Needs
-Ask open-ended questions to discover needs of your guest
-Close-ended questions are useful when narrowing down information or closing a sale
3. Provide Solutions
-Complete a Purescription Sheet
-Perform a Ritual of Renewal or Spa Ritual
-Perform the technical service
-Suggest a complete product system using the Solutions Formula ("because you mentioned; I recommend")
-Pre-book the next service
-Complete a Finishing Touch that may include a Makeup Ritual
4. Confirm
-Escort the guest to the store
-Assist the guest in finding the system they wish to purchase
-Thank the guest for visiting today (make sure all their questions have been answered)
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
Downloading Image /
FlowVella, Previously Known As Flowboard
© 2025 FlowVella
FlowVella
