Procedure Cards on FlowVella - Presentation Software for Mac iPad and iPhone

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Service Cycle

Connect:

1. Greet guest in a professional and timely way.

2. Introduce yourself

3. Offer calming tea or water.

4. Escort the guest to your station.

Discover Needs:

Discovering needs is your opportunity to

gather all the information you need to performa successful service.

Ask open-ended questions to discover the

needs of your guest.

Provide Solutions:

• Complete a Purescription sheet

• Perform a Ritual of Renewal or Spa Ritual

• Perform the technical service

• Suggest a complete product system using the Solutions Formula

• Pre-book the next service

• Complete a Finishing Touch that may include a Makeup Ritual

Confirm:

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Procedure Cards

By Amanda Evgen

Amanda Evgen Procedural Cards pt 2

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