Supporting behaviours

Delivering results

Planning and organising

Setting clearly defined objectives. Planning activities and projects well in advance and taking account of possible changing circumstances. Managing time effectively. Identifying and organising resources needed to accomplish tasks. Monitoring performance against deadlines and milestones.

Entrepreneurial and commercial thinking

Keeping up to date with market and business trends. Understanding business issues and commercial implications. Identifying opportunities for business growth. Demonstrating financial awareness. Controlling costs and thinking in terms of added value.

Meeting client and stakeholder expectations

Focusing on client needs and satisfaction. Setting high standards for quality and quantity. Monitoring and maintaining quality and productivity. Working in a systematic, methodical and orderly way. Consistently achieving project goals.