Supporting behaviours

Influencing people

Persuading and influencing

Making a strong personal impression on others. Gaining clear agreement and commitment from others by persuading, convincing and negotiating. Promoting ideas on behalf of self or others. Managing conflict. Making effective use of political processes to influence others.

Relating and networking

Establishing good relationships with customers and staff. Building wide and effective networks of contacts inside and outside the organisation. Relating well to people at all levels. Using humour appropriately to enhance relationships with others.

Presenting and communicating information

Speaking clearly and fluently. Expressing opinions, information and key points of an argument clearly. Making presentations and undertaking public speaking with skill and confidence. Responding quickly to the needs of an audience and to their reactions and feedback.