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Connect

✔️Greet guest

✔️Introduce yourself

✔️Offer them a beverage

✔️Escort guest to your chair

02 Connect/Discover Needs/Provide Solutions/Confirm

Discover Needs

Discovering needs is your opportunity to gather all the information you need to performa successful service.

✔️Ask open-ended questions to discover the needs of your guest

Provide Solutions

Once we have discovered the needs of our guests we are able to provide solutions with both technical services andhome care.

✔️Complete a Purescription™ sheet

✔️Perform a Ritual of Renewal or Spa Ritual

✔️Perform the technical service

✔️Suggest a complete product system using the Solutions Formula

✔️Pre-book the next service

✔️Complete a Finishing Touch that may include a Makeup Ritual


Confirm

✔️Escort guest to Experience Center

✔️Assist guest in finding hair care system they wish to purchase

✔️Thank them for visiting

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Procedure Cards

By Jenna_Battern